Privacy Policy

1. Introduction

Unseen Paris is committed to protecting your personal data and respecting your privacy in accordance with:

  • The General Data Protection Regulation (EU) 2016/679 (“GDPR”)

  • The French Data Protection Act (Loi Informatique et Libertés)

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book our services.

2. Data Controller

The data controller responsible for processing your personal data is:

Unseen Paris
78 Champs Elysées, Paris, FR 75008
Email: booking@unseenparis.com

3. Personal Data Collected

We may collect the following categories of personal data:

3.1 Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Payment details (processed via secure third-party providers)

  • Passport information (only if legally required for certain services)

  • Special requirements (mobility needs, allergies, dietary restrictions)

3.2 Automatically Collected Data

When you visit our website:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

4. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • Booking management and service delivery

  • Communication regarding your reservation

  • Customer support

  • Invoicing and accounting obligations

  • Legal compliance

  • Marketing communications (only with your consent)

  • Website analytics and performance improvement

We do not sell your personal data.

5. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

  • Performance of a contract (Article 6(1)(b))

  • Legal obligation (Article 6(1)(c))

  • Legitimate interest (Article 6(1)(f))

  • Consent (Article 6(1)(a)), when required

6. Data Retention

Personal data is retained only as long as necessary for:

  • The execution of the service

  • Legal and accounting requirements (generally up to 10 years under French law)

  • Marketing communications (until consent is withdrawn)

7. Sharing of Data

Your data may be shared with:

  • Payment processing providers

  • Accounting professionals

  • Third-party suppliers involved in delivering your booked service (restaurants, transport providers, museums, event venues)

  • IT service providers (website hosting, booking platforms)

All third parties are required to comply with GDPR standards.

We do not transfer data outside the European Union unless adequate safeguards are in place.

8. Cookies Policy

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Facilitate booking processes

You may manage or disable cookies through your browser settings.

A cookie consent banner is provided upon your first visit, in compliance with CNIL guidelines.

9. Your Rights Under GDPR

You have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent at any time

To exercise your rights, please contact:
[Insert contact email]

We may request proof of identity before processing certain requests.

10. Data Security

Unseen Paris implements appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access

  • Accidental loss

  • Disclosure or alteration

Payment information is processed securely via certified third-party payment providers.

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the French supervisory authority:

CNIL (Commission Nationale de l’Informatique et des Libertés)
www.cnil.fr

12. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.

The updated version will always be available on our website with the revised date.