1. Booking Process

All bookings must be made through:

• The official website,

• Written email confirmation, or

• An authorized partner (hotel concierge, agency, corporate partner).

A reservation is confirmed only upon:

• Written confirmation from Unseen Paris, and

• Receipt of full payment or required deposit.

Unseen Paris reserves the right to decline a reservation in cases of incomplete information, payment failure, or unavailability.

2. Payment Terms

2.1 Private Tours

Full payment is required at the time of booking unless otherwise agreed in writing.

2.2 Large Groups & Custom Events

For group bookings, corporate events, or customized experiences:

• A non-refundable deposit of 30–50% is required to secure the date.

• The remaining balance must be paid no later than 7–14 days prior to the event (as specified in the service agreement).

Failure to complete payment by the due date may result in cancellation of the booking without refund of the deposit.

3. Minimum & Maximum Participants

Certain tours may require a minimum number of participants.

If the minimum is not met, Unseen Paris reserves the right to:

• Offer an alternative date,

• Offer an upgraded private option (subject to price adjustment), or

• Cancel and issue a full refund.

For safety and quality reasons, maximum group sizes may apply.

4. Third-Party Services

Certain experiences may include services provided by third parties (restaurants, transport providers, museums, event venues, etc.).

In such cases:

• Unseen Paris acts as an intermediary when applicable.

• Third-party providers remain responsible for the proper execution of their services.

• Their own cancellation and liability policies may apply.

Unseen Paris shall not be liable for disruptions caused by third-party providers beyond its control.

5. Tickets & Timed Entry Reservations

When tours include pre-booked tickets (museums, monuments, special exhibitions):

• Tickets are subject to availability at the time of booking.

• Once purchased, tickets are generally non-refundable and non-modifiable.

• Ticket costs may be non-refundable even if the tour itself is cancelled within the permitted cancellation window.

Clients acknowledge that entrance times are strict and may not be adjusted in case of late arrival.

6. Custom Itineraries & Event Planning

For customized experiences (romantic getaways, fashion trips, corporate retreats, destination management services):

• A written proposal outlining services, inclusions, and exclusions will be provided.

• Confirmation requires written approval and payment of the deposit.

• Once confirmed, planning and coordination fees may be non-refundable due to preparatory work undertaken.

Any substantial modification requested after confirmation may result in additional fees.

7. Pricing Adjustments

Prices are based on current conditions at the time of quotation.

Unseen Paris reserves the right to adjust prices prior to booking confirmation in case of:

• Changes in VAT rates,

• Increases in supplier costs,

• Ticket price increases,

• Droit de Parole (DDP) charges

• Exceptional economic circumstances.

Once confirmed and paid, the price will not be modified unless the client requests changes.

8. Accessibility & Special Requirements

Clients must inform Unseen Paris at the time of booking of:

• Reduced mobility,

• Medical conditions affecting participation,

• Allergies (for culinary experiences),

• Any special accommodation needs.

Failure to disclose relevant information may limit Unseen Paris’s ability to adapt the experience and shall not give rise to liability.

9. Code of Conduct

Unseen Paris reserves the right to refuse participation or terminate a tour without refund if a participant:

• Engages in unsafe behavior,

• Is under the influence of drugs or excessive alcohol,

• Harasses the guide or other participants,

• Disrupts the proper execution of the tour.

Safety and respect are mandatory for all participants.

10. Governing Law & Jurisdiction

These Booking Terms & Conditions are governed by French law.

In the event of dispute, French courts shall have jurisdiction, subject to mandatory consumer protection rules.